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CQC Report

CQC Report

CQC Report highlights Eden Mencap Society (EMS) as a caring service – but needs to make improvements

The latest Care Quality Commission (CQC) inspection report rates Eden Mencap Society (EMS) as ‘Good’ for ‘the caring service element of the inspection but has an overall rating of ‘Requires Improvements’.

EMS is a local charity which provides specialised support services throughout the Eden Valley for people with learning disabilities and autism spectrum disorders.

They support around 80 people each month with a wide range of opportunities and services include running a café, gardening service, day centre activities, supported living services and personal care.

The CQC only inspects services that provide personal care and at EMS, this relates to six individuals receiving care in their own homes.  For the last fifteen or more years, EMS has received a ‘Good’ overall rating with no changes recommended by the reports.

EMS had anticipated a lower rating in some areas, because of an incident that occurred earlier in the year which is currently pending a court case.

Jacqui Taylor, Chief Officer at EMS explained “During 2018, there was an incident relating to finance but as soon as we became aware of a problem, it was dealt with immediately.  Procedures are in place to manage and monitor client finances and it was those procedures that highlighted the problem.

“Ahead of the regular CQC inspection we were reviewing and enhancing our levels of scrutiny and are upgrading procedures right across our organisation.

“We have a fantastic relationship with the families of the people we support and they have been kept up to date with events. We are pleased that the report does acknowledge the good level of care we provide and they also referred to the positive comments from families in the report.”

CQC findings did report that “the relatives we contacted told us that they had never had any concerns about the service or the support their relative received.”

The report also said “People were supported to access health and social care professionals when needed, as well as independent advocacy services. Additionally, people were supported to access activities and employment in the local community or to attend day centres and clubs.”

Concluding Jacqui Taylor said “This report asks us to upgrade our procedures, processes and reporting, we have already intensified the level of scrutiny and control and are still doing more, We will welcome their review next year.

“Overall, 2018 has been a good year for EMS, we’ve managed to buy our building so we are securing a better long-term future and we are proud to be an integral part of the Eden community. We look forward to welcoming a new Registered Manager in January, helping us build on what we have achieved.”

Media Enquiries: For further information, please contact Tracey Errington on 07799 640 290 or email

Masonic Charitable Foundation 2017

Masonic Charitable Foundation 2017

On 9th September 2017 the Masonic Charitable Foundation will donate Grants totaling £58,000 to 6 Cumbria based local Charities. The amount each Charity receives will be decided by a public vote which will take place between 12th June and 31st July this year. The largest amount will be £25,000 and the smallest, £4,000.

Eden Mencap has been nominated by the East Lakes Group of Lodges and we would be delighted if they received the most votes and got the biggest Grant. This would enable them to begin a new project – Value4ability – EMS adults supporting vulnerable people in our local community, this service will develop into a social enterprise and provide real work based tasks, skill building, independence, community interaction, friendships, a listening ear, a friendly face and alert service –  leading to paid work for adults who have learning disabilities and autism. Providing this service to our local community’s elderly and vulnerable will align with the aims of Freemason – Charity.


Please visit the following website and cast your vote for Eden Mencap

Follow link to MCF Community Awards – Tercentenary Fund

Cumberland & Westmorland

Eden Mencap

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Following the successful launch of Eden Mencap Society’s (EMS) 30th Anniversary ‘Help Us Buy Our Home’ campaign, the Society have developed a novel way to raise some of the money they need – Donate a Brick.


Jacqui Taylor, Chief Officer of EMS explains We have had to move our support services three times over the last 10 years.  We have less than four years left in this building unless we can raise the funds to buy itPart of our improvement plan is to build a new entrance porch to make it more accessible for our wheelchair users.  We thought if people purchased one of the bricks they would be contributing to our legacy while leaving a legacy for themselves.


There are two purchase options available at different costs and both offer the ability to personalise the brick with a small plaque.  So for as little as £15 you could help support the campaign and the children and adults with learning disability and autism spectrum disorder, from across the whole of the Eden Valley, who use the building.


If you would like to support EMS, call into Ullswater House, Duke Street, Penrith or visit our newly launched brand new website  or donate at

Eden Mencap Society Celebrates 30th Anniversary

Eden Mencap Society Celebrates 30th Anniversary

2016 is the 30th Anniversary for Eden Mencap Society (EMS). Although we cannot pinpoint the exact day or month the society was established, our old records do indicate that 1986 is the year that our services began.

Jacqui Taylor, Chief Officer of EMS stated “We have come a long way since those early days of providing support to a few children with learning disabilities. The range of services we provide today, our standard of operations and the number of staff we have, has expanded along with the quantity of people we support. It is good to know that our passion and commitment has allowed us to overcome a range of challenges over the years. While we are proud of our historical achievements we are looking forward to improving on them in the future.”

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Eden Mencap Society Opens It’s Doors

Eden Mencap Society Opens It’s Doors

Earlier this year Eden Mencap Society (EMS) moved to new premises in the heart of Penrith – Ullswater House, Duke Street. It marked a new era for the charity which has been providing specialist support for adults and children with learning disabilities and autism spectrum disorder for 28 years.

To celebrate the move, the Society has decided to open its doors to all its members, stakeholders and the general public on Saturday May 2nd from 10am until 2pm. Everyone is welcome to call in, explore the larger facility and enjoy some refreshments while meeting staff, members and trustees.

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