CQC Report

CQC Report

CQC Report highlights Eden Mencap Society (EMS) as a caring service – but needs to make improvements

The latest Care Quality Commission (CQC) inspection report rates Eden Mencap Society (EMS) as ‘Good’ for ‘the caring service element of the inspection but has an overall rating of ‘Requires Improvements’.

EMS is a local charity which provides specialised support services throughout the Eden Valley for people with learning disabilities and autism spectrum disorders.

They support around 80 people each month with a wide range of opportunities and services include running a café, gardening service, day centre activities, supported living services and personal care.

The CQC only inspects services that provide personal care and at EMS, this relates to six individuals receiving care in their own homes.  For the last fifteen or more years, EMS has received a ‘Good’ overall rating with no changes recommended by the reports.

EMS had anticipated a lower rating in some areas, because of an incident that occurred earlier in the year which is currently pending a court case.

Jacqui Taylor, Chief Officer at EMS explained “During 2018, there was an incident relating to finance but as soon as we became aware of a problem, it was dealt with immediately.  Procedures are in place to manage and monitor client finances and it was those procedures that highlighted the problem.

“Ahead of the regular CQC inspection we were reviewing and enhancing our levels of scrutiny and are upgrading procedures right across our organisation.

“We have a fantastic relationship with the families of the people we support and they have been kept up to date with events. We are pleased that the report does acknowledge the good level of care we provide and they also referred to the positive comments from families in the report.”

CQC findings did report that “the relatives we contacted told us that they had never had any concerns about the service or the support their relative received.”

The report also said “People were supported to access health and social care professionals when needed, as well as independent advocacy services. Additionally, people were supported to access activities and employment in the local community or to attend day centres and clubs.”

Concluding Jacqui Taylor said “This report asks us to upgrade our procedures, processes and reporting, we have already intensified the level of scrutiny and control and are still doing more, We will welcome their review next year.

“Overall, 2018 has been a good year for EMS, we’ve managed to buy our building so we are securing a better long-term future and we are proud to be an integral part of the Eden community. We look forward to welcoming a new Registered Manager in January, helping us build on what we have achieved.”

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